Plans and Prices

Every plan includes the whole product: quoting, production, artwork approval, the customer portal, team stores, campaigns, the kiosk, time tracking, job costing and commission. Plans differ on capacity (staff seats and open orders) and on five capabilities: Demi, SMS, the planned live supplier sync, the REST API and outbound webhooks.

Plans and pricing on printersfriend.com. The currency switcher in the footer changes the currency shown.

Where It Lives

Page	What it's for
printersfriend.com/pricing	The public plan table in your currency
Insight, then Billing	Your current plan, the plan comparison and the buttons to change plan
Plans and limits	How each limit behaves inside the product

Monthly Price

Plan	USD	AUD	EUR	GBP
Free	0	0	0	0
Starter	$49	A$79	€45	£39
Premium	$129	A$199	€119	£99
Enterprise	$349	A$529	€319	£279

Prices are per month, billed monthly in advance, in the currency you signed up in. Tax is added at checkout where Printer's Friend is registered to collect it; see Payments, receipts and tax. Visitors from New Zealand are quoted in AUD and visitors from Canada in USD. Anywhere not covered by one of the four currencies is quoted in USD.

Free is the tier a workspace drops to when a trial ends with no subscription or a subscription lapses after a failed payment. It is not offered at signup.

What Each Plan Allows

	Free	Starter	Premium	Enterprise
Staff users	1	3	10	Unlimited
Open orders	10	100	1,000	Unlimited
Demi assistant	No	Yes, 200 queries a month	Yes, 1,500 queries a month	Yes, unlimited
SMS to customers	No	Yes	Yes	Yes
Live supplier sync (planned)	No	Yes	Yes	Yes
REST API	No	No	Yes	Yes
Outbound webhooks	No	No	Yes	Yes
Accounting sync (Xero, QuickBooks)	No	No	Yes, once the platform enables it	Yes, once the platform enables it
Portal users	Unlimited	Unlimited	Unlimited	Unlimited

An open order is one that has not reached Dispatched or Cancelled. Finished work never counts, so a shop with a 100 order cap can hold thousands of jobs in its history.

Demi, SMS and the accounting sync also depend on something outside the plan: Demi on the platform having enabled the assistant, SMS on your own Twilio account under Integrations, and accounting on the platform's Xero and QuickBooks apps. The plan table says what the plan includes; the integration pages say what has to be connected.

How a Limit Behaves

Limits are enforced at the moment of the action, with a message that names the limit, your current usage and the cheapest plan that lifts it. Nothing is deleted and nothing fails silently.

• Inviting a team member past the seat cap is refused on save, and so is reactivating a deactivated one.
• Creating an order past the open order cap is refused, whether from a quote, the API, a store, a campaign or the kiosk.
• Demi stops answering when the monthly query cap is reached and resumes at the start of the next month.
• With webhooks off, your subscribers stay saved and deliveries stop with the reason in the log. Moving back up resumes them.
• With the API off, every request answers 422 with the reason, even with an existing token.

Which Plan

Most shops decide on seats: how many people need their own login. Every person who signs in needs their own seat under the terms. Pick Premium when you need to push orders into another system or receive webhooks, and Enterprise when ten seats or a thousand open orders is a real ceiling. The Enterprise plan is also the only one with a service level agreement; see printersfriend.com/terms.

Change plan any time

Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle. See Subscription and plan changes.

Related Pages

• Plans and Limits: the limits on each plan and what happens at them
• Subscription and Plan Changes: changing plan, and what a failed payment does
• Your Free Trial: the free trial and what happens when it ends
• Payments, Receipts and Tax: when the card is charged, receipts and tax
• Subscription and Billing: your plan, card, usage and the plan grid