Contact support

Email

hello@printersfriend.com

Before you email

Two places answer most questions faster than we can:

• Troubleshooting covers the problems that actually come up, with the usual cause first.
• FAQ covers the questions that come up before you have a problem.
• The status page at printersfriend.com/status shows whether the platform itself is degraded, with a machine-readable version at /status.json if you want it in your own monitoring.

What to include

Four things, and most tickets are resolved on the first reply:

1. Which screen. The path is ideal, for example /app/quotes/482.
2. What you expected to happen.
3. What actually happened, with the exact wording of any error.
4. The record number. The order, quote or invoice number, or the customer name.

If it is a pricing question, say what the number should have been and what it came out as. If it is an email or SMS question, include the recipient address or number.

What we will ask for if you do not include it

• Your workspace name.
• Whether it happens for every user or one user.
• Whether it happens for every record or one record.
• When it last worked.

Things support can do that you cannot self-serve

Request	Notes
Change your tax rate or label	Your region derives from your billing currency. Send the correct rate and label
Enable portal access for a customer contact	There is no self-serve invite screen today
A data processing agreement	For GDPR, UK GDPR or APP compliance
Recover something deleted	Say what and roughly when. Sooner is much better

Urgent, and not urgent

Urgent is anything stopping you shipping or taking money: you cannot log in, invoices will not issue, payments are not recording. Say so in the subject line.

Not urgent, but worth sending: a number that looks wrong, a wording change you want, a feature you keep wishing existed. The last one is genuinely useful. Most of what gets built next comes from shops describing a specific job that was harder than it should have been.