Glossary

The terms used in Printer's Friend and in these docs, in alphabetical order. Where a guide covers the term, the entry links to it.

Term	Meaning
Affiliate store	A branded storefront for one customer at /store/{slug}, selling the styles you choose at that customer's rate. Guest checkout lands a draft quote in your workspace. See Affiliate team stores.
Approval link	The signed link in the proof email that lets a customer approve artwork or request a change without logging in. Valid for 7 days. See Artwork and approvals.
Artwork	The design attached to an order, with numbered versions, an approval status and a message thread.
Balance invoice	The invoice for what an order still owes after a deposit, issued at dispatch or with Issue balance invoice on the order.
Basis points	Hundredths of a percent, used for commission rates. 500 basis points is 5%.
Batch	Several orders ganged into one press run. See Batch production.
Billing contact	The owner who receives the subscription emails, chosen with Make billing contact on their team record; the first owner otherwise.
Brand	In the catalogue, the blanks manufacturer (Gildan, AS Colour). In settings, your own shop identity under Brand & portal.
Campaign	A time-boxed group buy with a target, at /campaign/{slug}. See Campaign stores.
Capability	A feature the site and these docs describe as shipped, gated (built and waiting on a platform switch or your own credentials) or planned. The pages that make claims all read the same registry.
Carton	The size and weight a carrier label is booked for. Set on the order, or as the default carton under Brand & portal.
Chase	An automatic follow-up email: the quote chase for a quote that has gone quiet, and the artwork chase for a proof awaiting approval, which runs twice and then raises a task.
Closing window	The 30 days after a cancellation during which the workspace is read-only and can be restarted, before every record is deleted. See Cancelling and the 30 day window.
Colourway	A colour of a style, with a hex value used for tiles and mockups. Listed under Records, then Colours.
Connect	Stripe Connect, one of the two ways to link your Stripe account; the other is pasting your own API keys. See Stripe.
Contact	A person at a customer organisation, with a name, email, phone and consent flags. Not the same as a portal user.
Cost snapshot	The garment and decoration cost recorded onto an order line when the order is created, so later price changes never rewrite historical margin.
Credit note	An invoice with a negative total, issued when a return is resolved as a credit.
Cycle count	A counting session that snapshots expected quantities, records what you counted and posts every variance through the movement ledger. See Cycle counts.
Decoration method	Screen print, DTG, DTF, embroidery, heat transfer, sublimation. Carries the setup fee and rate matrix. See Decoration methods.
Demi	The assistant that answers questions about your shop from six live lookups. See Demi.
Deposit invoice	An invoice for a percentage of an order's ex-tax total, issued before production with Issue invoice on the order.
Dispatch (of a message)	One attempt to send a templated email or SMS, recorded with its status and, on failure, the reason, on the record's activity timeline.
Display link	A signed, read-only link that opens the floor board or an operator station on a wall TV without a login. One per shop, revocable. See FAQ: shop floor hardware.
Entitlement	What your plan allows: seats, open orders, Demi queries, SMS, live supplier sync, API and webhooks. See Plans and prices.
Floor board	The full-screen dark board for a wall TV, at /workspace/floor-board.
Free tier	The entitlements a workspace drops to when a trial ends with no subscription or a subscription lapses. Every record stays.
Grace period	The 7 days after a failed payment during which nothing changes while Stripe retries the card.
Health score	A 0 to 100 score on a customer based on order recency and frequency, with a label such as Champion.
Kiosk	The in-store iPad self-serve order screen at /workspace/kiosk, switched on under Brand & portal and unlocked per device with a six digit PIN. See The walk-in kiosk.
Late	An order whose due day has ended in the shop's time zone without reaching Dispatched.
Movement ledger	The append-only record of every stock movement. On-hand is the sum of its movements.
Open order	An order not yet dispatched or cancelled. What your plan's order limit counts.
Operator station	A per-role board at /workspace/operator/{printer|packer|qc}, showing only that station's work.
Organisation	A customer. Holds the price list, payment terms, addresses, contacts and portal users.
Own keys	Running Stripe with your own secret key, publishable key and webhook signing secret pasted on the Stripe card, with your own webhook endpoint registered in Stripe.
Pay link	The hosted Stripe payment page attached to an invoice when Stripe is connected, created before the invoice email goes out.
Payment terms	Net 7, 14, 30, 60, end of month or cash on delivery, set on the customer. The invoice due date is computed from them.
Portal user	A customer login for the customer portal, tied to one organisation and created with Invite to portal on a contact.
Price list	A named rate customers sit on: Retail, Club, Wholesale. See Price lists.
Pricing rule	A composable rule that adjusts price: customer discount, quantity break, setup fee waiver. See Pricing rules.
Promotion	An automatic offer evaluated on quote save, such as buy 100 get 10 free. See Promotions.
Rate matrix	The rows on a decoration method giving the per-unit price by minimum quantity and maximum colour count.
Reminder cadence	The invoice reminder schedule: three days before the due date, on the due date, seven days after and fourteen days after.
Reorder point	The on-hand level at which a SKU is flagged as needing a purchase order.
Return	A record of goods coming back against an order, with lines and a resolution: refund, credit or replace. See Returns and credits.
Sample data	The removable set of garments, a customer, a quote and a portal login the setup wizard can load.
Setup fee	The once-per-decorated-line charge for screens, digitising or film. Removable by a setup waiver rule.
Sign-in chooser	The page at printersfriend.com/sign-in that sends staff to their workspace and customers to their shop's portal.
SKU	One brand plus style plus colourway plus size. Where stock, cost and reorder settings live.
Stage	The column an order sits in on the production board: artwork, print queue, in production, QC + Pack, dispatched. Configurable in Workflow stages.
Stage history	The append-only record of every stage move on an order, with time and who moved it.
Style	A garment model within a brand, for example 5000 Heavy Cotton Tee. Listed under Records, then Styles.
Substage	Free-form detail on an order within its stage, such as "Press 2, 60%" or "3 of 8 cartons".
Subscriber (webhook)	A URL you register under Webhook subscribers with the events it wants and a secret that signs every delivery.
Tax scheme	The tax label, rate and currency under Brand & portal, printed on every document and used by every screen.
Tenant	The internal name for a workspace. Every record belongs to exactly one, and isolation is enforced at the data layer.
Time entry	One staff clock-on against one order, costed at the labour rate frozen when the clock started. See Time on jobs.
Time zone	The shop's local time zone under Brand & portal, used for display and day boundaries. Storage stays in UTC.
Workspace	Your shop's installation of Printer's Friend at yourshop.printersfriend.com. The staff-facing admin is at /app.
Workspace address	The yourshop part of yourshop.printersfriend.com, chosen at signup from your shop name.

Related Pages

• Screen-by-Screen Map: every screen with its path, its role and its guide
• How the Shop Model Works: the shop model: customers, quotes, orders, stages and stock
• Daily Rhythm: how a shop runs on Printer's Friend day to day, screen by screen