Glossary

Affiliate store. A branded storefront for one customer at /store/{slug}, selling the styles you choose at that customer's rate. See affiliate stores.

Artwork. The design attached to an order, with numbered versions, an approval status and a message thread.

Basis points. Hundredths of a percent, used for commission rates. 500 basis points is 5%.

Batch. Several orders ganged into one press run. See batches.

Brand. In the catalogue, the blanks manufacturer (Gildan, AS Colour). In settings, your own shop identity.

Campaign. A time-boxed group buy with a target, at /campaign/{slug}. See campaigns.

Colourway. A colour of a style, with a hex value used for tiles and mockups.

Cost snapshot. The garment and decoration cost recorded onto an order line when the order is created, so later price changes never rewrite historical margin.

Cycle count. A counting session that snapshots expected quantities, records what you counted and posts every variance through the movement ledger. See cycle counts.

Decoration method. Screen print, DTG, DTF, embroidery, heat transfer, sublimation. Carries the setup fee and rate matrix. See decoration methods.

Demi. The AI assistant. See Demi.

Entitlement. What your plan allows: seats, open orders, AI queries, SMS, live supplier sync, API and webhooks. See plans.

Floor board. The full-screen dark board for a wall TV, at /workspace/floor-board.

Health score. A 0 to 100 score on a customer based on order recency and frequency, with a label such as Champion.

Kiosk. The in-store iPad self-serve order screen at /workspace/kiosk. See kiosk.

Movement ledger. The append-only record of every stock movement. On-hand is the sum of its movements, which is what makes stock explainable.

Open order. An order not yet dispatched or cancelled. What your plan's order limit counts.

Operator station. A per-role board at /workspace/operator/{printer|packer|qc}, showing only that station's work.

Organisation. A customer. Holds the price list, payment terms, addresses and contacts.

Portal user. A customer login for the customer portal, tied to one organisation. Not the same as a contact.

Price list. A named rate customers sit on: Retail, Club, Wholesale. See price lists.

Pricing rule. A composable rule that adjusts price: customer discount, quantity break, setup fee waiver. See pricing rules.

Promotion. An automatic offer evaluated on quote save, such as buy 100 get 10 free. See promotions.

Rate matrix. The rows on a decoration method giving the per-unit price by minimum quantity and maximum colour count.

Reorder point. The on-hand level at which a SKU is flagged as needing a purchase order.

Setup fee. The once-per-decorated-line charge for screens, digitising or film. Removable by a setup waiver rule.

SKU. One brand plus style plus colourway plus size. Where stock, cost and reorder settings live.

Stage. The column an order sits in on the production board. Configurable in workflow stages.

Stage history. The append-only record of every stage move on an order, with time and who moved it.

Stub mode. An integration running without credentials: synthetic data instead of a real feed. See integrations.

Style. A garment model within a brand, for example 5000 Heavy Cotton Tee.

Substage. Free-form detail on an order within its stage, such as "Press 2, 60%" or "3 of 8 cartons".

Tenant. Your whole workspace. Every record belongs to exactly one, and isolation is enforced at the data layer.

Time entry. One staff clock-on against one order, costed at the rate frozen when the clock started. See time on jobs.

Workspace. The staff-facing admin at /app.