Audit log

Insight, then Audit log. A record of changes made in your workspace: who, what, when.

What it is for

Three questions, all of which come up eventually:

• "Who changed this customer's price list?"
• "When did this order's due date move?"
• "Did anyone actually cancel that, or did it never exist?"

The log answers them without anyone having to remember.

What is recorded elsewhere too

Some history lives on the record it belongs to, which is usually where you want it:

History	Where
Stage moves on an order	The order's stage history, append-only, with who and when
Stock movements	The stock movement ledger, append-only
Artwork versions and approvals	The artwork record, including who approved and which version
Payments and refunds	The invoice
Activity across the shop	The dashboard activity feed and per-customer timelines

The audit log is the catch-all for configuration and record changes that do not have their own timeline.

Access

Owner and manager only. It is under the same admin gate as billing, team, integrations and settings, because an audit log that everybody can see and nobody is accountable for is not much of a control.

Using it well

• Keep roles honest. An audit log where everyone is a manager tells you far less than one where the sales team are on the sales role.
• Check it before assuming a bug. A surprising number of "the software changed my price" reports are a colleague changing a price.
• Deactivate leavers rather than deleting them, so historical entries still name a person.